In this conversation, Mark Edgar discusses the complexities and challenges faced by HR professionals in today's society. He emphasizes the importance of influencing workplace culture through both top-down and bottom-up approaches, navigating disconnects in organizational culture, and the critical role of feedback in fostering trust and relationships. Mark shares personal stories that highlight the impact of HR policies on employee engagement and the necessity of challenging perceptions and beliefs within organizations. He advocates for a feedback-rich culture and explores the transformative potential of 360 feedback, while also critiquing the traditional annual performance review process.