Marriott May Bonvoy You But Still get The Points
Episode 5 - Marriott May Bonvoy You But Still get The Points
"One complaint came from a member who had (over 1,300) nights with Marriott...That's an average of $266,000 they have spent with this company...and due to tech glitches...properties aren't honoring lifetime status and (other) benefits? It's a bait and switch."
If you've said or heard the phrase "I've/You've been Bonvoy'd", chances are high you've been burned by Marriott's problem plagued SPG merger and new program rollout. The stories of former Marriott Rewards, SPG and Ritz-Carlton members missing nights, points, waiting for hours on hold, and more are endless. This week Richard is joined by Mister M, Shubhayan Mukherjee, co-founder of Bonvoyed.com! Yes folks. You know that there are more than just a few customers on the fringes that are upset when a website launches dedicated to helping members get the support they aren't receiving.
Founded in 2013, the Award Travel 101 Facebook group teaches members how to travel the world using points and miles. Today, our community of over 50,000 people from around the world share, teach and learn how to travel anywhere on any budget. More than just a recap on award travel news and strategy, the Award Travel 101 Podcast offers a glimpse into the stories and lives of our AT101 community members.
- 1:30 - Starting out on a positive note with some of the good parts of Marriott Bonvoy
- 12:00 - Three ways to use those Marriott Bonvoy Points
- 13:50 - The Mysterious Mister M
- 16:22 - Bonvoy'd goes viral
- 18:00 - The problems are everywhere
- 25:00 - Is there an entitlement issue?
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