Mastering Customer Service in Chauffeured Transportation: Insights from Tom Halsnik
Update: 2025-01-22
Description
In this episode, James Blain sits down for a candid one-on-one conversation with Tom Halsnik from Walsh Chauffeured Transportation. They explore strategies for creating value for clients, maintaining consistent service quality, and effectively managing passenger interactions. In this episode, you’ll hear how Tom:
- Entered the industry in 1991 by driving a limousine for a client who had lost his license due to DUIs
- Initially operated without a formal company, handling overflow work from other businesses
- Became one of the top chauffeurs at Julie's Limousine by excelling with difficult clients
- Transitioned to working as a private chauffeur for the founders of Outback Steakhouse
- Eventually started his own business, Black Pearl Limousine
- Merged his companies under a single brand, streamlining his business operations
Connect with Tom Halsnik on LinkedIn: https://www.linkedin.com/in/tom-halsnik-69886445/
Visit Walsh Chauffeured Transportation : https://walshlimo.com/
Connect with Kenneth Lucci, Principle Analyst at Driving Transactions:
https://www.drivingtransactions.com/
Connect with James Blain, President at PAX Training:
https://paxtraining.com/
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