Matt is the author of The Grid, a guide to business strategy that is brilliantly written by a designer. Former to being a strategy consultant, Matt was (and still is) a thought leader in Customer Experience via his consultancy, Methodical, and his other book, the Ten Princples Behind Great Customer Experiences. Matt, whilst careful with his words, has a lot to say. As such, this podcast is broken down into two bite-size chunks for your enjoyment.