DiscoverThe Ticket: Discover the Future of Customer Service, Support, and Experience, with IntercomMaximizing Team Efficiency with AI: Insights from Intercom's Customer Service leaders
Maximizing Team Efficiency with AI: Insights from Intercom's Customer Service leaders

Maximizing Team Efficiency with AI: Insights from Intercom's Customer Service leaders

Update: 2024-07-04
Share

Description

In this episode of The Ticket, we explore how AI can maximize team efficiency in customer support with Ruth O'Brien, Senior Director of Automated & Proactive Support, and Leanne Harte, Senior Manager of Customer Support. They'll share valuable insights on effective AI implementation, the impact on support teams, and actionable advice for leaders looking to boost team performance.


Watch this episode on YouTube: https://www.youtube.com/watch?v=97F1WQWSM3U


😁 Follow the people:

https://www.linkedin.com/in/ruthieob/

https://www.linkedin.com/in/leanneharte/


Newsletters:

Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter


Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI.

https://inter.com/productpodcast


Say hi on 👋

Twitter: https://twitter.com/intercom

LinkedIn: https://www.linkedin.com/company/intercom/


Learn more about Fin AI Copilot: https://www.intercom.com/support-for-agents/ai-copilot

www.intercom.com

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Comments 
00:00
00:00
x

0.5x

0.8x

1.0x

1.25x

1.5x

2.0x

3.0x

Sleep Timer

Off

End of Episode

5 Minutes

10 Minutes

15 Minutes

30 Minutes

45 Minutes

60 Minutes

120 Minutes

Maximizing Team Efficiency with AI: Insights from Intercom's Customer Service leaders

Maximizing Team Efficiency with AI: Insights from Intercom's Customer Service leaders