Members ‘willing to pay for better service’ post retirement
Update: 2022-09-27
Description
Superannuation funds are laser focused on the numbers around cost and performance for members, but aren’t always up to par on member experience, particularly post-retirement, experts say. When facing a difficult choice between keeping fees as low as possible or investing some revenue in better systems to help members engage, data shows members are willing to pay for a better experience.
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