Meta's New Support Hub: AI Help & Account Security
Update: 2025-12-05
Description
Meta introduces a new support hub for Facebook and Instagram users, aiming to streamline help for common issues. The hub includes AI-powered tools for reporting problems, recovering lost accounts, and getting answers. Despite Metas claims of improved account security and AIs role in reducing hacks, many users report losing access to their accounts due to system errors, leading some to pursue legal action. The new hub, available globally, aims to simplify support, but past changes have caused user confusion.
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