Navigating Support in the Automotive Industry: Insights from Amy, Director of Support at Parts Tech | Caffeinated 021
Description
Here's some highlights from the episode:
1️⃣ Amy has been in technical support for over 20 years, and she joined Parts Tech about 4 years ago when it was still a new company. Since then, she has helped grow the support team and worked on tech stack migrations. Impressive!
2️⃣ Having both the sales and support teams on Salesforce has major benefits for Parts Tech. It allows for a full view of the customer, making it easy for anyone to answer their questions. Talk about transparency and seamless collaboration!
3️⃣ Parts Tech's support team is all US-based, and they don't outsource their support. Amy believes that outsourcing can work for some companies, but it depends on the level of requests and the ability of outsourced teams to handle the workload. Makes sense!
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