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Walk the floor at Web Summit without leaving your headphones. We sit down with Jo Smets, founder of BluePanda and president of the Portuguese Belgian Luxembourg Chamber of Commerce, to unpack how nearshoring and AI are reshaping CRM, marketing, and team delivery across Europe.

We start with clarity on nearshoring: why time zone, culture, and communication speed beat cost alone, and how that proximity pays off when you’re wiring AI into daily work. Jo shares how BluePanda applies AI beyond demos—recruitment, performance, and operations—then translates those lessons into client outcomes. We compare adoption patterns across startups and corporates, call out the real blocker (end‑to‑end process automation), and map the role of global networks like BBN for keeping pace with tools and trends.

The conversation pivots to trust and governance: practical ways to protect data, when on‑prem makes sense, and how to use EU AI Act guidance without stalling innovation. We explore the marketing shift from SEO to GEO, the idea of “AI‑proof” websites, and the move toward dynamic, persona‑aware content that renders at load. Jo offers a simple path to progress—pick one process, pilot, measure, educate—while keeping empathy at the core as managers start leading both humans and AI agents. Along the way, we spotlight how chambers and communities connect ecosystems across borders, turning events into learning loops and real partnerships.

Looking to modernize without losing your team’s identity? You’ll leave with a plan for small wins, a lens for tool curation, and a sharper view of where marketing is headed next. If this resonated, subscribe, share it with a colleague who’s wrestling with AI adoption, and drop a review to help others find the show.

This episode was recorded in the official podcast booth at Web Summit (Lisbon) on November 12, 2025. Check the video footage, read the blog article and show notes here: https://webdrie.net/why-european-teams-win-with-nearshoring-and-practical-ai/

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