My New Book (Kinda) will be out on Jan 4th! We have taken "MORE Advice from a Call Center Geek" and added 10 chapters to it and over 50 pages.

New chapters on AI, KPIs, Engagement, Outsourcing, WFH, new pricing guide, and more!

We also included a Final Exam that you can take with your team that will allow for a deep dive into your contact center to improve every facet of it.

If you are a listener to the podcast and want the new book FREE, all you have to do is join our Linkedin Call Center Tips and Tactics Group.  Not only will you get the book free, but you will also get to join a community of like-minded call center pros that can help with any issues or contact center questions you may have!

I will be offering my new call center ops book free for three days in the group! 

Click here to join Call Center Tips and Tactics:
https://lnkd.in/dqPnN3Nm

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Schedule time with me to talk about anything call center related:
https://calendly.com/call_center_advice/15min
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel
Text Me: Text "New Book" to 814-247-0633

Every Friday from 1 pm-2 pm EST

Any question you need to have answered on contact center operations, technology, culture...

Join the Linkedin live event and you can anomalously post your question to me to be answered.

I will be on for the hour no matter the audience. I'll talk one on one or hopefully with a large group.  

ARE YOU IN THE MARKET FOR NEW CONTACT CENTER SOFTWARE?
If so, don't go it alone, let me be your no-cost advocate.  From intake, scheduling demos, negotiating price, to implementation, I want to assist all my listeners who may need some guidance.   I am totally agnostic as to the best provider for you.  If you need some contact center assistance, please reach out to me on Linkedin:

https://www.linkedin.com/in/tlairdexpivia/