New Tool New Tricks | The Heights Garage's Shop Talk #39
Description
In this episode, The Heights Garage discusses their recent activities, including coaching, mobile mechanic business, and dealing with flaky customers. They also talk about their experiences with a new battery testing tool and their plans to organize their toolbox. The conversation also touches on work-related challenges, such as firing an employee and dealing with long wait times and difficult customers. The conversation revolves around the frustrations and annoyances experienced by The Heights Garage with certain customers. They discuss how some customers from a particular company are consistently rude and entitled, always expecting preferential treatment. They also talk about customers who try to wander around the shop and watch the mechanics work, despite being told not to. The conversation highlights the importance of respecting the workspace and the need for customers to understand the process and wait their turn. They also mention an incident where a customer took a hammer without permission and denied it when confronted. The conversation ends with a discussion about an upcoming pop-up event and the progress of their podcast.
United States
