NiCE’s CFO Beth Gaspich on AI, Acquisitions and the Future of Customer Experience
Description
On this episode of After Earnings, Ann sits down with Beth Gaspich, the Chief Financial Officer of NiCE - a decades-old enterprise software company looking to transform itself into an AI-driven customer experience platform.
They discuss how NiCE aims to redefine contact centers through automation and conversational AI, NiCE's nearly $1 billion acquisition of Cognigy, and the company’s approach to fraud detection and deepfake prevention.
00:00 — Beth Gaspich joins
02:00 — The history of NiCE
05:00 — AI and automation in contact centers
06:00 — Deepfake detection and data privacy
10:00 — Market perception vs. fundamentals
11:30 — Inside NiCE’s nearly $1 B Cognigy acquisition
13:00 — Balancing profitability and growth
15:20 — Acquisition and capital allocation strategy
18:00 — How NiCE evaluates AI tuck-ins
19:00 — Beth’s career and leadership path
22:00 — How a CFO keeps up with AI
23:40 — The next generation of finance talent
$NICE
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