Official "Advice from a Call Center Geek!" SLA Benchmarking Episode
What should your service level KPI's be in your contact center?
In this episode, the voice of the Geek, Tom Laird, gives the "official" "Advice from a Call Center Geek!" SLA benchmarks for Voice, Chat, Email, QA, and Sentiment.
Let the arguing begin!
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This episode is brought to you by Balto.
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