DiscoverAdvice from a Call Center Geek!Official "Advice from a Call Center Geek!" SLA Benchmarking Episode
Official "Advice from a Call Center Geek!" SLA Benchmarking Episode

Official "Advice from a Call Center Geek!" SLA Benchmarking Episode

Update: 2021-09-21
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What should your service level KPI's be in your contact center?

In this episode, the voice of the Geek, Tom Laird, gives the "official" "Advice from a Call Center Geek!" SLA benchmarks for Voice, Chat, Email, QA, and Sentiment.

Let the arguing begin!

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Schedule time with me to talk about anything call center related:
https://calendly.com/call_center_advice/15min
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel
Text Me: Text "Call Center Manager" to 814-247-0633

This episode is brought to you by Balto.

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Official "Advice from a Call Center Geek!" SLA Benchmarking Episode

Official "Advice from a Call Center Geek!" SLA Benchmarking Episode

Thomas Laird