Ops Quickie: Fixing the Sales-to-Delivery 'Black Hole'
Update: 2025-12-09
Description
Ops Quickies – snackable episodes on tech, tools, and systems. 🍿
"Ballpark" is a dangerous word.
Especially when Sales sells the dream, and Delivery is left living the nightmare.
In this Quickie, Harv shares a real story from a consulting session with a 100+ person agency. They had the headcount and the revenue, but behind the scenes? It was pure chaos.
We're talking manual spreadsheet reconciliation, "remembering" to log expenses, and invoicing based on memory rather than milestones.
Harv breaks down why this "Chaotic Era" caps your growth and why moving to a PSA is the way to align what you sell with what you actually deliver.
Stop running your business on memory. Start running it on data.
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