Optus' Triple Zero Outage: 21 Recommendations for Change
Update: 2025-12-18
Description
Optus Triple Zero Outage: A Sobering Review - A report uncovers critical errors during a system upgrade, leading to a 14-hour emergency line outage, affecting hundreds in multiple states. The review highlights poor communication, lack of escalation, and internal gaps, attributing a lack of care to the issue. Optus accepts all recommendations, including staff training, contract re-evaluation, and disciplinary actions, aiming to rebuild trust and strengthen services.
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