DiscoverAdvice from a Call Center Geek!Our Contact Centers Covid Evolution- Engagement to Technology
Our Contact Centers Covid Evolution- Engagement to Technology

Our Contact Centers Covid Evolution- Engagement to Technology

Update: 2021-10-15
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Covid had changed the way many of us operate our contact centers.  In this episode of "Advice from a Call Center Geek!" we take a look back at where we were and all the policies, procedures we changed, the technology we now utilize, and the engagement that we have evolved.

This is a great episode for you to take a look at your internal operation and see what areas you can improve with all the changes in the workforce and technology we have all seen.

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This episode is brought to you by Balto.

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Our Contact Centers Covid Evolution- Engagement to Technology

Our Contact Centers Covid Evolution- Engagement to Technology

Thomas Laird