In this episode, Sam Street interviews Matt Hobbs, CEO of the Motor Trades Association of Australia, about the Code of Conduct review.

We start with getting an understanding of why the Code of Conduct review is being conducted with issues surrounding governance structures, sanctions and penalties, dispute resolutions, and unclear assessment times. Matt shares his experience in what caused delays in the review, the importance of liaising with the Australian Motor Body Repairers Association (AMBRA), and how industry and government have an invested interest in negotiating an outcome that improves the dispute resolution process. Matt also gives us an insight into how they will launch this review, the feedback process that it will undergo, and how they will find a suitable and truly independent reviewer. 

We wrap up by discussing concerns surrounding insurance mergers and the dominance of large insurers leading to a lack of competition.

Links & Resources:

Review of the Motor Vehicle Insurance and Repair Industry Code of Conduct

www.mviricode.com.au/ 

Whole industry collaboration on code

www.paintandpanel.com.au/news/news/whole-industry-collaboration-on-code

Industry consultation on draft code to open in early March

www.paintandpanel.com.au/news/news/industry-consultation-on-draft-code-to-open-in-early-march 

RAA sells its insurance book to Allianz

www.paintandpanel.com.au/news/news/raa-sells-its-insurance-book-to-allianz

ACCC calls for submissions on insurance take over deals

www.paintandpanel.com.au/news/news/accc-calls-for-submissions-on-insurance-take-over-deals

MTAA says no to insurance mergers

www.paintandpanel.com.au/news/news/mtaa-says-no-to-insurance-mergers

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The PKN Podcast is produced by Southern Skies Media on behalf of Paint and Panel, owned and published by Yaffa Media.

Hosts: Sam Street & Grant McHerron

Producer: Steve Visscher

Paint and Panel - © 2025