PNC Bank's New Digital Platform: Easier, More Convenient Banking
Update: 2025-12-02
Description
PNC Bank is revamping its digital services to match its renowned in-branch experience. Theyve launched a new online banking platform, enabling faster feature additions like digital direct deposit switching and instant debit card issuance. The banks CEO, Bill Demchak, acknowledges the need to improve online and mobile banking, aiming for a more user-friendly and self-service oriented experience. In the first half of next year, PNC plans to unveil a new mobile app, leveraging AI technology for a fresh interface and enhanced functionality. This digital overhaul, coupled with a robust branch network, boosts digital sales in areas with more physical branches, demonstrating customers preference for a nearby bank despite primarily online banking.
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