People-First Hospitality with Jennifer Dodd
Update: 2025-02-10
Description
In this episode of Give an Ovation, we welcome Jennifer Dodd, a 30-year restaurant industry veteran and the CEO of Main Squeeze Juice Co. Jennifer has led in QSR, casual dining, and franchising, making her a powerhouse in restaurant operations and leadership.
Zack and Jennifer discuss:
- Why hospitality is—and always will be—a people-first business
- The power of customization and how it impacts guest experience
- How technology can enhance service without replacing the human element
- The tragedy of disengagement in the workforce and how to fix it
- The importance of employee trust, autonomy, and culture in driving success
- Innovative solutions Main Squeeze Juice Co. is rolling out to improve guest engagement
Tune in to hear how Jennifer’s insights on culture, leadership, and guest experience can help your restaurant thrive!
Thanks, Jennifer!
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