Live from isolved Connect in Charlotte, William Tincup and Ryan Leary sit down with Kaitlin, an HR leader in the credit union space, for a grounded conversation on feedback, burnout, and why putting yourself first isn’t selfish—it’s survival.

Kaitlin shares the mindset shift that changed her leadership style: learning how to give effective feedback as a people pleaser. She breaks down how holding others accountable doesn’t have to mean being harsh—and why the delivery matters just as much as the message.

The conversation moves into burnout, boundary-setting, and the permission COVID gave everyone to finally say “no.” From the rise of AI anxiety to HR’s ongoing juggling act, Kaitlin offers a personal, practical perspective on how professionals—especially working moms—can protect their energy and still lead with empathy.

They close out with a look into what “people heroes” really are and why the credit union model might just be HR’s best-kept secret.

Timestamps:

00:00 — Live from Charlotte: local shows, travel woes, and South Carolina roots

02:28 — Kaitlin on feedback: holding people accountable as a people pleaser

04:00 — The feedback model: public praise, private criticism

06:11 — What HR’s really going through: burnout, boundaries, and balance

07:16 — Giving yourself permission to leave early and take the break

08:46 — The lasting cultural impact of COVID: empathy and working hour boundaries

09:54 — Caitlin on AI: helpful for grammar, overwhelming as a trend

11:05 — Advice to her younger HR self: the task list can wait, personal development can’t

12:04 — What “people heroes” really means: helpers, problem-solvers, lifters

12:43 — HR in credit unions: people helping people isn’t just a slogan—it’s the structure

This episode was recorded live at isolved Connect on the UNC Charlotte campus.

The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more.

Learn more about isolved: https://www.isolvedhcm.com/

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  William Tincup LinkedIn: https://www.linkedin.com/in/tincup/

  
  


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  Ryan Leary LinkedIn: https://www.linkedin.com/in/ryanleary/

  
  

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