Phone call

开头介绍/寒暄

Hello，good morning/afternoon, this is xx sales manager from xx company, how are you? / How’s it going?

Hello, xx, this is xx speaking. Is it a good time to talk?

进入正题

l  So, regarding…/In regard to… /Today we are going to talk about

l  Have you read through my email?

l  Back to the project, may I know…?

没听清没听懂

l  Sorry, it seems like your voice is breaking up. Could you please say that again?

l  Sorry, I didn’t catch the last sentence.

l  I can’t hear you clearly due to the noise in the background.

回应客户（积极）

l  Oh. That’s awesome!

l  Great to hear that！

l  I am so excited to know this!

回应客户（消极）

l  I’m afraid…but…

l  I am sorry it may not meet your requirements as…

同意客户

l  Exactly!

l  Definitely!

l  I can’t agree more!

l  I think we are on the same page.

结束通话

l  Okay, I think that’s everything for today.

l  Let’s keep in touch and talk soon!

l  I will talk to you soon! Bye!

l  It’s nice to talk to you, and enjoy the rest of your day！