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Premera Blue Cross’ In-House AI Chatbot Boosts Customer Service Efficiency

Premera Blue Cross’ In-House AI Chatbot Boosts Customer Service Efficiency

Update: 2025-08-15
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In this episode, Dr. Nathan Crock of Premera Blue Cross shares how the AI-powered chatbot “Alice” is helping hundreds of customer service representatives quickly find accurate information, reducing call times, improving member satisfaction, and enhancing internal knowledge management.

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Premera Blue Cross’ In-House AI Chatbot Boosts Customer Service Efficiency

Premera Blue Cross’ In-House AI Chatbot Boosts Customer Service Efficiency

Becker's Healthcare