Dawn Lyons is a Master Trainer with the Referral Institute and an Executive Director for BNI (Business Networking International). She is a vibrant and dynamic speaker. In this podcast she describes one of her most popular trainings called the "Gems Workshop", in which different behavioral styles and personality traits are identified as belonging to different groups named after the gems: Rubies, Sapphires, Emeralds and Pearls. Knowing more about a client helps you treat them the way they would like to be treated. Since building great relationships is one of the keys to sucessful networking, this is a fabulous and fun tool to help you improve your skills. Dawn's email is dawn@referralinstitute.com Please send any questions or comments to priscilla@liveoakstudio.com