In today's episode "Strategies to Secure Renewals", we dive into the art of renewals with special guest Ramses Bossuyt. With over 15 years of experience in customer experience, Ramses has held positions such as Global VP of Customer Success and Chief Commercial Officer. Now, as the founder of the advisory firm House of Retention, he focuses on helping SaaS companies achieve sustainable growth by reducing churn, building customer success organizations, and scaling operations.

During our conversation, Ramses shared invaluable insights on the critical factors that impact renewals, such as proactively identifying risks, leveraging support team insights, and delivering clear value to customers. He emphasizes that renewals aren't just about the last 90 days—they're the result of actions taken throughout the customer journey.

Key Takeaways:

Long-Term Vision: Success in customer renewals comes from a long-term strategy, not just short-term gains.

Value Delivery: Demonstrating both realized and perceived value is crucial during Quarterly Business Reviews.

Stakeholder Mapping: Understanding the roles and influence of different stakeholders within an organization is key to effective renewal discussions.

Tune in to learn actionable strategies that you can implement immediately to enhance your customer success efforts and drive revenue growth.

Resources:

Check out House of Rentention's website - www.houseofretention.com

Check Tarek Slimani's post where he dives deep into Value - https://www.linkedin.com/pulse/value-perception-customer-success-tarek-slimani-vwjkf/

Connect with on LinkedIn:

Bayron Toruno: https://www.linkedin.com/in/bayron-toruño-solano-3a9408113/

Ramses Bossuyt: https://www.linkedin.com/in/ramsesbossuyt/

Watch the episode on YouTube:

https://www.youtube.com/@CustomerSuccessTalks

We're expanding to Latin America! Check out Customer Success Talks Latin America, our Spanish version of the show. Find the links in the description below.

https://open.spotify.com/episode/5R8kF7Yt0VbvNS1Wz06bmEhttps://www.youtube.com/@CSTalksLatinoAmerica-mo5oh

Thank you for tuning in! Remember to keep growing, keep learning, and let's keep improving the world of customer success.