Thanks to our Partners, NAPA Auto Care and NAPA TRACS

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David Boyd, Six Sigma Black Belt, emphasizes that defined processes and systems are essential for shop efficiency and growth. Every task follows a process, whether recognized or not, and “rapid toggling” (doing the same job differently each day) leads to chaos.

Key Insights:

• 
  

  Define Processes: Ask “Why do you do it that way?” to uncover gaps and create consistency.

  
  


• 
  

  Use DMAIC: Define, Measure, Analyze, Improve, Control, establish “normal” and fix what’s “abnormal.”

  
  


• 
  

  Apply Lean Thinking: Reduce wasted motion and idle time (e.g., proper tool placement, faster approvals).

  
  


• 
  

  Link KPIs to Action: Observe workflows directly (“management by walking around”), not just reports.

  
  


• 
  

  Commit to Continuous Improvement: It’s a loop, not a one-time fix.

  
  


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  For MSOs: Scaling requires standardized systems and local accountability.

  
  

The payoff: higher efficiency, stronger customer experience, productive technicians, fewer mistakes, and sustainable growth.

David Boyd, https://www.callinbound.com/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

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