Providing seamless in-product assistance with AI | Dopt
Description
In this episode of Building With AI, host Haroon Choudery is joined by Phil Vander Broek, Co-founder and CPO, and Karthik Sethuraman, a staff engineer at Dopt. Phil and Kathrik transitioned Dopt from a traditional SaaS platform to one that uses AI for in-product education and onboarding, leading to the launch of AI Assist earlier this month.
During the conversation, they discuss:
- How Dopt adopted GenAI,
- Multimodal models vs. traditional LLMs,
- Guiding principles for AI-powered UX,
- The biggest technical challenge of developing AI Assist,
- Phil and Karthik's great learnings from building AI products,
- And much more!
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[00:00 ] Up next:
[00:51 ] Episode introduction
[02:03 ] Autoblocks: AI Optimization Platform
[02:56 ] Phil and Karthik's introduction
[04:58 ] How Dopt adopted GenAI
[11:11 ] Multimodal models vs. traditional LLMs
[16:03 ] All things Dopt AI Assist
[22:53 ] Guiding principles for AI-powered UX
[26:28 ] The biggest technical challenge in developing AI Assist
[30:03 ] Phil and Karthik's valuable insights from building AI products
[35:21 ] AI Assist outcomes: iteration & experimentation
[36:48 ] The future of AI Assist
[39:41 ] What is AI Assist?
[42:32 ] Phil and Karthik's hottest AI take
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Brought to you by Autoblocks (https://www.autoblocks.ai/) — how product teams deliver better AI experiences.
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Building with AI is a weekly podcast featuring conversations with top AI product builders and leaders. Through thoughtful dialogue, host Haroon Choudery (CEO of Autoblocks) uncovers tactical insights that help listeners build & scale world-class AI products.
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Subscribe to Building With AI:
Where to find Phil Vander Broek:
Where to find Karthik Sethuraman:
Learn more about Dopt:
- Website: https://www.dopt.com
- LinkedIn: https://www.linkedin.com/company/dopt/
- X: https://twitter.com/usecapitol
Where to find Haroon Choudery:
Learn more about Autoblocks: