Randolph Brooks FCU’s Instant Payments Journey: Building the Business Case
Update: 2025-08-18
Description
In this episode, Deana Bartel of Randolph Brooks Federal Credit Union (RBFCU) discusses how the $18 billion credit union built its instant payments business case. From evaluating ACH transactions and digital wallet flows to addressing fraud, compliance, and staffing concerns, RBFCU shares lessons from its launch on the RTP® network. Hear how the credit union is keeping deposits in-house, preparing for send capabilities, and positioning members for faster, more seamless money movement.
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