S1: E4 | Paul Brock from Zurich Australia: The role insights is going to play in making sure we deliver on customer expectations
Description
Insurance is personal. Whether it's supporting bushfire victims or those unemployed in the wake of COVID-19, Paul Brock tells us that "Insight is going to play a big role in making sure we deliver on customer expectations", now more than ever.
Zurich's Australian Life & Investments HX Community was set-up in June this year and it is Paul's wish to drive real innovation from the insight they are collecting. Regulatory changes have certainly posed challenges to the sustainability of financial products, but they have also presented a "golden opportunity" for Zurich to co-create with customers. It is Paul's hope that their community will help Zurich design products that truly are tailor-made.
In this Podcast, Ray Poynter (Chief Research Officer at Potentiate) interviews Paul Brock (Customer Experience and Retention Manager at Zurich Life & Investments Australia) about the future of insights, as part of the Powering Human Experience series of interviews being conducted and hosted by Potentiate
United States
