About Justin

A former ‘Helicopter Crew Chief’ in the U.S.Marine Corps – a lot of people wouldn’t have pegged Justin down for corporate life! Also a math geek, Justin finished a Masters Degree in Math & Science once he left the Marine Corps and subsequently worked as a Marketer in the Oil&Gas industry and finally started his own digital marketing agency before joining Acobot.ai. Quite a ride!

Linkedin -  https://www.linkedin.com/in/justinwells1/

Show Notes

[01:35 ] – Episode Intro

[02:00 ] – About Justin Wells

[06:20 ] – About Conversational Ai

[09:15 ] – About Acobot.ai

[12:52 ] – What does Conversational Ai mean for human customer support roles?

[15:34 ] – Ai Chatbots

[16:14 ] – Are companies (using Ai Chatbots) changing their HR training modules for reps impacted by this change?

[18:44 ] – How Is designing for websites with ‘chat first’ interfaces different?

[20:50 ] – How does a chatbot mimic human empathy? What about ‘bias’?

[26:10 ] – Augmented Intelligence Vs. Artificial Intelligence & Skynet

[29:30 ] – Automated Teller Machines (ATM’s) and their impact on jobs

[31:09 ] – Dealing with technology cycles getting shorter & rewiring your brain

[34:54 ] – Is Conversational Ai more relevant for some industries more than others?

[38:00 ] – A chatbot as an extension of your Sales & Marketing team

[40:33 ] – Advice to a student hearing about this new technology

[43:30 ] – Contact Justin

[44:22 ] – Episode Outro