S2 E13 Creating Win-Wins in the Septic Industry: How to win client loyalty thru price increases, stay competitive and be PROFITABLE
Today on The DooDoo Diva's Smells Like Money Podcast, Lee Selzer and Aaron Gamble of Ace Tank Services continue the conversation on how you can grow your business' reach and empower loyal teams in the septic industry. Ace Tank Services has definitely made it happen from a mom-and-pop to an enterprise. Lee and Aaron share how they expanded their services in response to customer needs, how they market their way to closing contracts with cities and municipalities, and their take on how you can retain great talents amid 'the great resignation' and 'the silver tsunami.'
This episode covers:
· Lee Selzer on growing the offered services
· Aaron Gamble on the need for proper safety programs
· The different ways to market to penetrate larger service contracts
· Why is it important to treat your team like family?
· Not every skilled worker is fit for entrepreneurship
About Ace Tank Services:
Established in 1973, Ace Tank Services is a family business founded on a commitment to complete client satisfaction. Our crews offer friendly, personal service with special attention to your concerns to ensure we complete our work efficiently and in the most cost-effective fashion.
Our longevity in this business has only been possible because we have consistently offered our clients timely, reliable, and budget-conscious service. Ace Tank Services has grown steadily, mostly through referrals from our loyal clients.
Over the years, we have worked with clients from many kinds of businesses throughout the Greater Vancouver Area and the Fraser Valley, from restaurants to strata, city maintenance departments, campgrounds, and car washes. Our long and varied experience is now your resource.
As of now, Cathy and Terry have retired, and Ace Tank Services has been handed into the trusted hands of Lee and Amanda Selzer.
Lee has been working with Ace Tank Services for the past 10 years and has helped it grow into the business it is today. He is a Registered Onsite Wastewater Practitioner and a member in good standing with the Western Canadian Onsite Wastewater Management Association, which also provides online training for students looking to become R.O.W.P's.
Lee and Amanda take pride in Ace's history and look to continue its reputation for quality service at a reasonable price in the community.
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