S2.E9: Supporting customers during a global lockdown.
2020 was a good year to be a technology support partner.
Not from a profit perspective (ok, it didn't hurt that)
The events of 2020 raised the value of a good support partner and what they bring to an organisation.
Like the ability to get your business running in a remote model, and keeping you there
Or the reduction of risk by getting you on to more modern platforms
It all takes skills, tools, and the right level of understanding of your business.
In this episode I talk with Michael Nelson, President of Sacramento-based Managed Service Provider TLC Tech about his experiences through Covid 19.
As the President and Founder of a Managed Service Provider, Michael discusses how his company was able to help companies transform into a remote workforce as businesses rushed to adjust to lockdowns across the country, and how this affected his own company as well as the IT/MSP industry.