In this episode, Host, Micheal Pope, will be joined by an extraordinary guest, Nicole Howell, the Executive Director forOmbudsman Servicesof Contra Costa and Solano Counties. Micheal and Nicole will explore the role of Ombudsman within the counties, and how has COVID-19 affected the activity of the nonprofit organization.

Nicole is responsible for ensuring that the 13,000 residents of long-term care in her community have access to the highest level of care, respect, and above all, can live free of abuse and neglect. Before her role with OSCCS, Nicole worked for nearly five years as the Director of Operations for Ombudsman Services of San Mateo County, where she became a fierce advocate for seniors and dependent adults and immersed herself in culture change initiatives and person-centered care philosophies. Ms. Howell has worked in the nonprofit community for a decade and attended the University of Nevada, Reno. When she is not working, she can be found at the Oakland Coliseum cheering on the Oakland A's and hoping for a World Series Championship.

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