Seamless Customer Handoffs at Scale | Jess Meschino
Description
What do B2B SaaS and lobstering have in common?
More than you think.
Jess Meschino is the SVP of Customer Services at Workable, but she's also a lobsterwoman on the side. Jess uses this side hustle to inform her 9-5 work, and that's just one of the topics Justin and she explore on this season premiere of Revenue Talks.
In this episode, Justin and Jess, alongside special guest Armen Zildjian (VP of Sales at Drift), discuss how Jess's team scales the 1:1 customer experience, what the sales --> post-sales hand-off looks like at Workable, and what the biggest blockers are that prevent go-to-market alignment at many organizations today.
You can connect with Justin and Armen on Twitter at @justinkeller, @Azildj, and @DriftPodcasts, and Jess on LinkedIn.
Learn more about the Forrester New Wave™ Report: https://drift.ly/ForresterWave
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