In this episode, Trusted Counsel’s Evelyn Ashley and John Monahon spoke to Steve Teel, President and CEO of ServiceCentral. ServiceCentral has gone through two acquisitions; the first in 2005, the second in 2017. As a result, their employee base has grown by 30% and the company has increased revenue by 50% (some of which is attributed to the joint venture opportunities their software enabled). Steve said, “we’re getting a lot of traction in the industry that I didn’t think we would’ve had, had we not done the deal.”

About ServiceCentral

The company was founded in 1991 and is a private company. The company provides web-based reverse logistics, service and repair management software solutions to companies to transform the after-sales service of product into a profit stream.    

During the course of the podcast, CEOs, business owners, and C-level executives will learn:

• How ServiceCentral found the businesses it decided to acquire
• The proactive steps that ServiceCentral took to address cultural differences post-acquisition
• Questions every founder and or CEO needs to ask prior to considering an acquisition
• Sage wisdom to listeners considering an acquisition
• Where Steve sees ServiceCentral going in the next few years

Read our blog post and the transcription from this episode by visiting our website www.trusted-counsel.com and clicking on BLOG (episode 83).

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