Serving the internal customer with Doug Ellin | Episode 4
Description
In this week's episode we speak with Doug Ellin - People Partner L&D at GoHenry. Doug is incredibly passionate about serving the internal customer, and shares his experiences of using this insight to carve out successful, tailored L&D solutions. Throughout the conversation we cover everything from getting to know your internal customer to tracking whether your interventions are successful or not. This conversation is a wonderful testament to the fact that L&D should always be about people before anything else and we can’t wait for you to listen!
Running order
01:13 How do you get to know your internal customer?
04:46 Using this knowledge to help you deliver better L&D
06:00 The steps you need to take before developing the L&D strategy
09:38 Identifying the influencers within a business
12:43 Striking the balance between addressing people’s training requests but giving the business what it actually needs
17:15 Working out what to include in an L&D solution to make it successful
20:26 Ways to track if your interventions are working
24:07 Quickfire round
How to connect
Find Doug on:
LinkedIn: https://www.linkedin.com/in/doug-ellin/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
United States
