Shipping is easy. Returns are a pain. Returnmates has a plan.
The shipping industry is not short on new ideas about how to get things to people faster, cheaper and easier. Want a toothbrush and a burrito at your house in 15 minutes? That’s almost certainly doable. And it’s an increasingly competitive space.
Eric Wimer and Kristian Zak, the founders of Returnmates, are focused on the other end of the buying process: the returns. They’re trying to build a system that is just as efficient and convenient (and almost as fast) for sending back the stuff you don’t want after all. They’re partnering with some big brands in the process, which are betting that by making returns easier, they might actually be able to make customers more comfortable shopping online in the first place.
Wimer and Zak joined the Source Code podcast to talk about the returns industry, why businesses are finally coming around to making returns easy, and how to build an efficient system to get people’s unwanted clothes, gadgets, rugs and dollhouses back from whence they came.
For more on the topics discussed in this episode:
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