Listen Top Shows Blog

Small Blips of Emotion Connect You to Your Customers – the Key to Profitability and Growth

Small Blips of Emotion Connect You to Your Customers – the Key to Profitability and Growth

Update: 2019-06-18

Share

Description

ICG Global Thought Leader Stephen Hewett, discusses how to stay ahead in today's rapidly accelerating marketplace.Success comes from driving innovation through the delivery of basic customer needs, creating a small number of momentary, positive emotional experiences, and investing in the right balance between basic needs and those that are emerging.

Comments

In Channel

Small Blips of Emotion Connect You to Your Customers – the Key to Profitability and Growth

Small Blips of Emotion Connect You to Your Customers – the Key to Profitability and Growth

2019-06-1837:29

The Art of Agile Risk Management

The Art of Agile Risk Management

2019-05-1537:06

Set a Course for Growth Using Talent Management

Set a Course for Growth Using Talent Management

2019-04-1736:28

Alain Meloche: Solving Your Profitability Puzzle

Alain Meloche: Solving Your Profitability Puzzle

2019-03-2043:32

David Moloney: Get the Right Consulting Talent at the Right Time

David Moloney: Get the Right Consulting Talent at the Right Time

2018-12-1034:58

How to orchestrate growth in a subscription economy

How to orchestrate growth in a subscription economy

2018-11-2130:52

How to create a management shift to transform performance & profits

How to create a management shift to transform performance & profits

2018-10-1634:22

The one thing you must do...

The one thing you must do...

2018-08-1527:24

Get Your Ideas Off the Back of the Napkin and Into the Market

Get Your Ideas Off the Back of the Napkin and Into the Market

2018-07-1830:58

How to Eliminate Five Executive Blind Spots

How to Eliminate Five Executive Blind Spots

2018-06-2132:36

Jekyll not Hyde: Put the right people in the right roles.

Jekyll not Hyde: Put the right people in the right roles.

2018-06-2029:44

Don’t Let Your Business Eat Your Agility

Don’t Let Your Business Eat Your Agility

2018-04-2928:24

How to ensure successful innovation: Kill zombies, and be brave!

How to ensure successful innovation: Kill zombies, and be brave!

2018-04-1534:30

How to meet customers’ needs by really listening

How to meet customers’ needs by really listening

2018-03-1929:04

00:00

00:00

x

Small Blips of Emotion Connect You to Your Customers – the Key to Profitability and Growth

Small Blips of Emotion Connect You to Your Customers – the Key to Profitability and Growth

Internal Consulting Group