Smarter Systems, Happier Users: MediaKind’s Concur Transformation
Description
What happens when a self-proclaimed Concur skeptic is suddenly put in charge of implementing it? For MediaKind's Amber Lee, it meant going from fiercely defending her beloved expense spreadsheet to becoming one of the biggest champions of Concur.
Now Corporate Travel and Expense Manager at MediaKind, Amber has spent over 15 years refining the art of driving user adoption, turning resistance into enthusiasm, simplifying complex processes, and creating a global community of admins who solve problems together.
In this episode of SAP Concur Conversations, Amber shares the mindset shifts, change management tactics, and unexpected wins that transformed her approach. From winning over the most reluctant users (yes, even the “bagel guy”) to showing why community is a game-changer, her story is proof that Concur can be a catalyst for smarter, easier, and more compliant spend management.
If you’ve ever struggled with adoption, faced pushback from employees, or wondered how to get more value from your T&E program, this conversation will show you what’s possible.
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