In this episode, Nikodemus Corvus talks about how government agencies can use social media to improve customer service and citizen engagement.

Social media has become an essential tool for customer service and citizen engagement in government agencies. Social media platforms provide an excellent opportunity for government agencies to engage with citizens, provide better services, and receive and respond to citizen inquiries in real-time, improving their overall customer service. Additionally, social media can be used to engage citizens in the policymaking process, soliciting feedback and ideas from the public.

Nikodemus also provides best practices for using social media in government agencies. These include developing a social media strategy that defines goals and objectives, identifies the target audience, determines key messages, creates a content calendar, and identifies metrics for measuring success. Using social media correctly can be a powerful tool for citizen engagement in government agencies.

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