Internal theft is responsible for a huge chunk of retail loss—yet only 2% of cases ever come to light.

Professor Emmeline Taylor joins Colin Peacock to discuss the rising complexity of staff dishonesty, from sweethearting and fake returns to collusion at self-checkouts and e-commerce touchpoints.

Drawing on new ECR research, she explores how smarter comms, not bigger budgets, could make the biggest difference.

Think nudges over finger-pointing—reminding colleagues of the risks, responsibilities and shared values.

If retailers can deliver even a small shift in behaviour the potential savings could be enormous.

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