DiscoverService IntelStreamlining Success: Joshua Orr on John Deere's Service Efficiency Journey and Self-Service Innovations
Streamlining Success: Joshua Orr on John Deere's Service Efficiency Journey and Self-Service Innovations

Streamlining Success: Joshua Orr on John Deere's Service Efficiency Journey and Self-Service Innovations

Update: 2023-12-18
Share

Description

Joshua Orr, Manager of Product Support Services at John Deere, sheds light on John Deere’s  Service Efficiency Journey. He discusses specific strategies they’ve implemented to reduce waste and improve diagnostic time. He also shares how they measure success and the benefits of offering more self-service options. 

Comments 
In Channel
loading
00:00
00:00
x

0.5x

0.8x

1.0x

1.25x

1.5x

2.0x

3.0x

Sleep Timer

Off

End of Episode

5 Minutes

10 Minutes

15 Minutes

30 Minutes

45 Minutes

60 Minutes

120 Minutes

Streamlining Success: Joshua Orr on John Deere's Service Efficiency Journey and Self-Service Innovations

Streamlining Success: Joshua Orr on John Deere's Service Efficiency Journey and Self-Service Innovations

Aquant