On this week's Repair Shop Reckoning, Kevin Brown sits down with Jeff Stucki, Territory Sales Manager at Auto-Wares, for a no-holds-barred look at the auto parts industry. From stock boy to seasoned pro, Jeff shares how customer service has morphed from handshakes to high-tech systems. He pulls no punches discussing skyrocketing repair costs, diagnosing today’s complex electrical components, and navigating unreliable suppliers. 

Jeff also tackles the growing tech shortage, taking aim at societal pressures favoring college over trade schools, despite increasing interest in automotive careers. From flatlining traditional part sales to rising demand for turbochargers, Jeff lays out why ongoing education and reliable resources are critical. It’s a raw, insightful conversation that every shop owner needs to hear.

Chapters

00:00 Introduction

01:03 Jeff’s Early Days in Auto Parts

03:01 The Evolution of Job Searching

05:01 Navigating the Tool Business

08:00 The Impact of Technology on the Industry

10:00 Challenges of Modern Parts Sales

12:40 Warranty Woes and Customer Expectations

16:00 Quality Control in Parts Supply

20:01 The Technician Shortage Crisis

23:01 Changing Perceptions of Automotive Careers

28:00 Training and Adaptation in the Industry

31:00 The Heavy-Duty Truck Market

34:00 Navigating Competition and Market Changes

Auto-Wares Website: https://autowares.com/

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