In this episode of Repair Shop Reckoning, Kevin Brown sits down with Jeff Stucki, Territory Sales Manager from Auto-Wares, to tackle the hard truths about the rising costs of car repairs. From skyrocketing parts prices to the critical need for licensed mechanics, Stucki lays it all out. He shares personal stories, like improper brake repairs, to drive home the importance of safety and quality in an evolving industry.

The conversation dives into challenges like navigating ADAS technology, OEM software requirements, and the growing shift from engine rebuilds to replacements. Stucki calls out the struggles of independent shops facing fierce competition, rising labor costs, and inventory headaches. He also highlights the impact of retiring shop owners, the importance of customer relationships, and the fight to stay profitable amidst industry disruptions. Tune in for unfiltered insights on surviving—and thriving—in the collision and repair game.

Chapters

00:00 Introduction to Repair Shop Reckoning

01:01 The High Cost of Repairs

02:54 Dangers of DIY Repairs

04:40 Supply Chain Challenges During COVID

06:02 Evolving Oil Change Standards

07:36 The Rise of Direct Injection and Its Issues

09:14 Advancements in Automotive Technology

11:20 The Future of Independent Repair Shops

13:20 Changing Customer Expectations

15:44 The Importance of Preventative Maintenance

17:48 Challenges of Aging Workforce in Repair Shops

20:11 Navigating the Changing Landscape

22:39 The Role of Investment Groups

25:11 The Shift to Online Ordering

28:02 The Changing Dynamics of Customer Relationships

30:00 Impact of COVID on the Automotive Industry

32:00 Navigating Economic Pressures

34:50 The Search for Growth in a Stagnant Market

37:20 Building Lasting Customer Relationships

39:00 Challenges and Opportunities in Electric Vehicles

43:30 The Future of Automotive Technology

Auto-Wares Website: https://autowares.com/

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