Susan Killen: 'They Trusted Me Entirely'
Update: 2021-11-16
Description
Susan Killen is an account manager at ZoomInfo, and to this day, she still thinks back to a deal she closed over 20 years ago. It takes an enormous amount of energy and output to earn trust. To break it would be so destructive because you'll never get it back. On this week's episode, Susan tells us what it's like to say no to the customer and how it ultimately changed the course of the deal.
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