Tiff and Dana discuss what they've seen across hundreds of practices as the best time to hold those weekly meetings. They also touch on the benefits of third-party insight, finding pockets to create consistency, the right cadence for your team, and more.

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Transcript:

The Dental A Team (00:00 )

Hello, Dental A Team listeners. We are so excited to be here with you today. I snag Dana once again, and I always say that I snag Dana. I say that because I pre-schedule these, you guys. Pretty far out in the calendar, I always have the podcasting scheduled. And then I do a really great job of being like, ⁓ actually, I know that it's on this specific date, but maybe we could squeeze it in here. I am always looking for ways to try to maximize a schedule, but sometimes it.

 

requires me moving things around. So I do really truly snack, Dana, where I can and push it into our schedules, typically somewhere else other than where it had originally started. So Dana, thank you for always knowing your schedule, always considering it, and always, think, one, we typically are able to just pop it in there, which just reinforces my bad habit, but... ⁓

 

I do know without a shadow of a doubt that if it doesn't work, you'll tell me too. So thank you for being the kind of person that can look at something and can confidently say like, oh, great idea, Tiff, but I can't do it that day. What about this day? I appreciate that about you, about your leadership style. And it makes me super confident in you training leaders and practices out there in the world. So Dana, welcome to the show today. Thank you for all that you are. How are you? It's the beginning of our week. How's your Monday so far? And again, thank you for.

 

just sliding this in here today.

 

Dana (01:24 )

Yeah, of course. Thank you. And you know, like, as a fellow efficiency hacker, I love when you look for ways to just pop it in spaces, especially with how busy our schedules are. I definitely always appreciate the snag and the time with you. And yeah, my Monday starting off pretty good, you know, meetings, catch up, client projects, all the things Monday can be a fun and yet sometimes wild day.

 

The Dental A Team (01:49 )

It's so true. It's so true. My boyfriend's always like, gosh, it's Monday and like, why are you always so exhausted? Isn't this your meeting day? And I'm like, yeah, well, you know, we got lots of meetings and today I decided to snag everyone possible for podcasting. So I've got meeting on meeting and then podcasting and you're totally right, Dana. And I think it's actually really beautiful. Something we did a few years ago. I don't know, Dana, if you remember when we started, probably, probably pretty close to when you onboarded as a consultant, we started shifting.

 

into Monday meeting day and Friday kind of meeting slash catch up kind of admin work day because we were getting really wild with our schedule. And it's just something I think that has changed and shifted the culture of the company pretty drastically. And it gives us that space to really dial in and work on the company and not just always working on client stuff or our own personal stuff that gives us space. So kudos to the Dental A Team there and Dana that was really

 

really kind of ties into today's content, honestly, of really structuring a schedule and being able to see where we can best create, you know, which I know like people, gosh, what am I trying to say here? Practices are like, where am I supposed to do a meeting? Where, and then where is it most beneficial? And I know I get asked a lot and Dana, you might too, like, can I do my meeting on a Friday? I'm like, totally, you sure can. But I think from our experience, what we've seen is Mondays tend to be the best because it sets the week up.

 

in advance. You can set it up on Friday for sure too, but I think it really just starting the day with our Monday meeting that first, you know, level 10 style meeting first thing in the morning on Mondays really gets the whole team energized and aligned on what our week is going to look like. And for me, working from home, like it really like motivates me to get moving. And Dana, do you, do you kind of feel that same way? And do you see that with practices?

 

Dana (03:41 )

Yeah, I do. agree with you. think if Friday is the only time that the entire team can get together for a meeting short have it on Friday, but I do feel like end of the week meetings, whether your last day is Thursday or your last day is Friday. It doesn't allow us to really jump off and get started right away. There's this whole weekend kind of a lag. And sometimes I feel like we come in Monday and it's like, we maybe lost some of the priorities that we talked about, or they get filtered through our weekend a little bit. So if it is the only time that you can, absolutely. And then I think Monday just a little like, guys, don't

 

forget, right? Bullet points of what we talked about, what we're working on this weekend, again, just to start the week fresh. But I think if you can do them on Mondays, it is a great way to really get everybody focused for the week to be super intentional with the week and with your time and just a jumpstart for everybody.

 

The Dental A Team (04:27 )

I totally agree. I think that's super important. I love how you brought that back together on Monday morning as a refocus moment. So maybe it's not the whole hour to hour and a half, however long meeting, but it's a quick like 15, 20 minutes. Let's just jumpstart this week to get us off on the same foot and make sure we remember the things we committed to. So I love that. I think that's brilliant. And again, it ties into what we're going to talk about today. I

 

Love stats. love pulling the consulting team's stats. love seeing what you ladies are doing for your clients over there and really just seeing the successes of the clients. And I love sharing those successes and those tools. Something that my team loves to do is just really share all the tools we possibly can. And when you're ready to work with us, we do it side by side with you. But until then, you've got these resources that you can kind of self-implement to the best of your possibilities. And we are always here to help as much as we can.

 

So Dana, I know we've chatted about this client ⁓ ourselves and we're not going to get into the specifics of the client, but the specifics of the results itself. And kudos to your diligence, ⁓ to your accountability and really staying on top of what a client needs. And I think what we've seen a lot is that mostly a client needs someone doing it side by side with them as in,

 

sharing the emotional load and being willing to have the hard conversations when they need to be had and answer the text when they need to be answered and get on those calls every single month for an hour and a half and really bust through the struggles that the numbers are showing us and really implement the right tools and put the accountability lines into it. So when I say we do it with them, Dana, that's like a very hard line that we've learned to take.

 

And we do it with them by ⁓ actions of training and support. We're not doing it for you. not calling your patients. Dana's not calling on unpaid balances. But she is someone who has been able to support many clients, but specifically these results. She has been able to support practices in achieving this specific one is tripling their collections within two months of working with Dana.

 

That sounds magical. It sounds beautiful and it is. And the clients who do experience these kinds of results, which all of our clients experience some tremendous results. But something I do want to put a caveat on is that our clients experience results in varying degrees. And there are just so there's so many results to be had and so many results to be shared. And I think something that has to be taken into consideration is where you come into the