TUI's Lapland Mislabeling: Disappointed Families
Update: 2025-12-14
Description
British families booked for a magical Christmas in Lapland, as advertised by TUI, are now in a different region of Finland, hundreds of miles away from the Arctic Circle. The accommodations in Arctic Lakeland, Lapland are more known for their tar industry than festive cheer, leaving customers feeling misled and frustrated. TUIs customer service is flooded with complaints, as customers argue that the advertising clearly implied a trip to the well-known Lapland, not a different, less famous area.
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