DiscoverAdvice from a Call Center Geek!Talking a Hard Look at Contact Center Efficiency
Talking a Hard Look at Contact Center Efficiency

Talking a Hard Look at Contact Center Efficiency

Update: 2021-12-27
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Let's look at your contact centers efficiency as we head into the new year.  In this episode, we look at:

Call Routing and Skilling Mistakes
Utilizing Self Service the Right Way
Making sure we are Measuring the Proper Efficiency KPIs
     *Adherence
     *Occupancy
     *AHT

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Schedule time with me to talk about anything call center related:
https://calendly.com/call_center_advice/15min
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel
Text Me: Text "New Year" to 814-247-0633

Every Friday from 1 pm-2 pm EST

Any question you need to have answered on contact center operations, technology, culture...

Join the Linkedin live event and you can anomalously post your question to me to be answered.

I will be on for the hour no matter the audience. I'll talk one on one or hopefully with a large group.  

ARE YOU IN THE MARKET FOR NEW CONTACT CENTER SOFTWARE?
If so, don't go it alone, let me be your no-cost advocate.  From intake, scheduling demos, negotiating price, to implementation, I want to assist all my listeners who may need some guidance.   I am totally agnostic as to the best provider for you.  If you need some contact center assistance, please reach out to me on Linkedin:

https://www.linkedin.com/in/tlairdexpivia/


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Talking a Hard Look at Contact Center Efficiency

Talking a Hard Look at Contact Center Efficiency

Thomas Laird