Tech, Guest Experience, and Growth with Ming-Tai Huh
Update: 2025-01-27
Description
In this episode of Give an Ovation, we welcome Ming-Tai Huh, Head of Food and Beverage at Square and a restaurateur with over a decade of experience through Cambridge Street Hospitality Group. Ming brings a unique perspective, blending his deep industry knowledge with cutting-edge restaurant technology to help operators thrive in an ever-evolving market.
Zack and Ming discuss:
- The intersection of hospitality and technology—how to use tech without losing the human touch
- Key lessons from the restaurant world that translate into successful tech leadership
- How to approach restaurant technology with a problem-first mindset rather than a solution-first approach
- The importance of feedback loops in creating an exceptional guest experience
- Strategies to balance expansion and maintaining quality across multiple locations
Tune in to hear Ming’s insights on how restaurants can leverage technology while staying true to their hospitality roots and delivering unforgettable guest experiences.
Thanks, Ming!
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