Restaurant technology is supposed to give your team time back. But what happens when it starts taking away the thinking that made them good in the first place?

Anthony makes the case for automating as much back-of-house work as possible, while questioning the growing number of tools that replace human judgment instead of supporting it.

He pushes on what operators are actually giving up in the name of efficiency.

The episode gets into forecasting tools that slowly weaken a manager’s instincts, guest-facing technology that cuts labor but also cuts hospitality, and why having more information about a guest means very little if your team hasn’t been taught what to do with it.

Plus The Lie: that technology gives your team time back.