The Bet That Doubled a Business Travel SaaS' Clients in 2020 with Luca Carlucci, CEO of BizAway
Description
Dan Balcauski hosts Luca Carlucci, CEO and co-founder of BizAway.Luca shares BizAway's mission of simplifying business travel by integrating technology with travel agent services. From a humble beginning with just a booking platform, BizAway now caters to over 1700 corporate clients with over 300 employees. The episode explores the shift towards a comprehensive travel agency model, the acquisition of a machine learning company, and the challenges and opportunities faced during the COVID-19 lockdown. Luca emphasizes the importance of client feedback, maintaining a motivated team, and making informed, calculated risks in scaling a business. The discussion provides insights into the complexities of managing both tech and service-oriented operations, leveraging AI for efficiency, and prioritizing human touch in customer interactions.
01:51 BizAway: The Elevator Pitch
02:53 The Evolution of BizAway's Business Model
04:43 Scaling Challenges and Complementary Services
06:16 Operational Complexities and Customer Segments
15:51 Acquisition Strategy and Integration
30:21 Leadership and Growth During the Pandemic
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